In Baltimore, business owner Gloria Berthold hasn't allowed her five employees to store customer data on laptops since she founded TargetGov in 1997 to help companies win government contracts.
At first, she worried she was being too restrictive. But lately she's been reading stories about workers losing laptops to thieves or accidents while on the road. "I just don't want to lose sleep worrying about who has access to laptops," she says.
As TargetGov's offerings grow more sophisticated, so do its information-security needs and costs.
Berthold's most valuable asset is a database of federal, state and local government employees who take bids on contracts for computers, office furniture and other goods. She sells subscriptions to the database, which customers access online through TargetGov's website.
Two years ago, Berthold spent $50,000 rebuilding the site so it would be more secure. The information is encrypted, or scrambled, so unauthorized users can't read it in the unlikely event they hack into the site.
The database is now stored at a remote computer server instead of at her office. And all customer records are now stored on a separate computer server, also away from her office...."
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